Personal Support Worker
Patodia Eye Institute is currently seeking an experienced PSW to join our highly skilled team.
Responsibilities
- Complete preoperative and postoperative diagnostic testing and full eye exams, offering clear explanations to patients throughout the process
- Provide counseling and recommendations with respect to procedures and technology available at Patodia Eye Institute
- Assist in Pre-Op post of in our surgery clinic
- Promote Patodia Eye Institute’s technology appropriately, based on internal protocols
- Provide superior customer service and patient care
- Use appointment and patient file software, patient charts and other available tools to make accurate and clear notes regarding patient eye health
- Be accountable for the quality and accuracy of all testing and charting completed -Staying aware and understanding changes made to protocols, procedures, product and the services we offer
- Assist in special projects, as needed
- Any other tasks as per required by the Center Director or management team
Required Skills
While no previous experience is required as we provide all on the job training the following skills are a must:
- Minimum typing speed of 50 wpm
- Superior communication skills, particularly verbal, with excellent “bedside manner” professionalism, and active listening
- Excellent presentation skills, with an ability to adapt to variety of patient types
- Patience, approachability and calm demeanor
- Ability to manage patient expectations and concerns
- Engaging and outgoing personality
- Very organized, with attention to detail
Ability to work in a fast-paced environment